Product and order questions — US
1-800-238-2388Use the Thule customer-service page for a product or order question. Record the product name and any fit or installation issue before starting the conversation.
An independent reference. Amber Almanac is not Thule’s customer service team. The number above belongs to the company; we do not connect or forward calls.
When choosing a Thule contact, distinguish a general question from a case already in progress. Personal documents belong in the seller’s secure channel, not a public comment. Reader contributions are separate from the company-published information.
Use the Thule customer-service page for a product or order question. Record the product name and any fit or installation issue before starting the conversation.
An order confirmation identifies the purchase more precisely than a product name alone.
Check whether the purchase was made online, in a store or through a marketplace.
Keep the seller’s order number separate from the parcel tracking code.
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Contact dates belong to individual routes. A newer editorial update does not mean every contact was rechecked on that day.
Entry edited 2026-10-25