An independent reference. Amber Almanac is not Step2’s customer service team. The number above belongs to the company; we do not connect or forward calls.
The Step2 listing brings together documented channels and the context attached to them. Keep the seller’s order number separate from the parcel tracking code. The linked provider remains responsible for any decision about your request.
Mon–Fri 8am–5pm ET
Keep the product near you when asking about parts or assembly. Direct-store order changes have a separate contact shown in the FAQ.
Mon–Fri 8am–5pm ET
Keep the seller’s order number separate from the parcel tracking code.
For a product enquiry, note the model, size or item reference.
Request return instructions before mailing an unwanted or damaged item.
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Contact dates belong to individual routes. A newer editorial update does not mean every contact was rechecked on that day.
Entry edited 2026-10-25