PHONE
Macys.com customer care
1-800-289-6229Daily 8 am–10 pm Eastern
Credit accounts, furniture and mattresses have separately labelled contacts on the official page.
View original sourceSource checked 2026-10-06
An independent reference. Amber Almanac is not Macy's’s customer service team. The number above belongs to the company; we do not connect or forward calls.
THE AVAILABLE ROUTES
3 listed contactsGet in touch with Macy's.
When choosing a Macy's contact, distinguish a general question from a case already in progress. An order confirmation identifies the purchase more precisely than a product name alone. A contact listing is not an assurance that a particular outcome will be offered.
ONLINE CONTACT
Official customer support
Open company pageView original sourceSource checked 2026-10-06
A LITTLE PREPARATION HELPSKeep the conversation
Keep the conversation
on track.
- 01
An order confirmation identifies the purchase more precisely than a product name alone.
- 02
Check whether the purchase was made online, in a store or through a marketplace.
- 03
Keep the seller’s order number separate from the parcel tracking code.
READER EXPERIENCES
Review guidelinesA space for your side of the story.
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THE RECORD BEHIND THE DETAILS
Sources & corrections.
Contact dates belong to individual routes. A newer editorial update does not mean every contact was rechecked on that day.
Entry edited 2026-10-25