US customer care
1-866-676-5336Monday–Friday, 6am–5pm Pacific
An independent reference. Amber Almanac is not KEEN’s customer service team. The number above belongs to the company; we do not connect or forward calls.
KEEN’s contact page combines a US phone line, email and live chat with links for returns and warranty requests. Product and fit enquiries are distinguished from wholesale and sponsorship contacts. Keep the style and purchase information ready when asking about a particular pair.
Monday–Friday, 6am–5pm Pacific
Identify the footwear style and size involved.
Use the consumer-care route rather than a wholesale contact.
Keep the seller and purchase date available for a warranty question.
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Contact dates belong to individual routes. A newer editorial update does not mean every contact was rechecked on that day.
Entry edited 2026-10-25