US customer service
1-866-306-3179Sunday–Friday 24 hours; Saturday 9 am–9 pm Eastern
An independent reference. Amber Almanac is not Crocs’s customer service team. The number above belongs to the company; we do not connect or forward calls.
When choosing a Crocs contact, distinguish a general question from a case already in progress. Check whether the purchase was made online, in a store or through a marketplace. A directory entry does not give its publisher access to a customer account.
Sunday–Friday 24 hours; Saturday 9 am–9 pm Eastern
An order confirmation identifies the purchase more precisely than a product name alone.
Check whether the purchase was made online, in a store or through a marketplace.
Keep the seller’s order number separate from the parcel tracking code.
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Contact dates belong to individual routes. A newer editorial update does not mean every contact was rechecked on that day.
Entry edited 2026-10-25